Warranty

This warranty is only valid for Blendemm sold through www.blendemm.com, and Blendemm Official Shopee Store, Lazada Store, Zalora Store and authorised third-party retailers with official receipts. We will not provide any warranty for Blendemm sold via unauthorised channels.

Blendemm offers a default 1-year manufacturer’s warranty for products sold on www.blendemm.com, and Blendemm Official Shopee Store, Lazada Store, Zalora Store.

Warranty will start from the date you receive your Blendemm products, tracked with receipt of delivery shown on your order.

For defective products/parts, we are able to provide a replacement depending on the defect within 48 hours from the date you have received your parcel. All defects will have to be clearly illustrated according to our requirements to ensure we are able to identify and replace them accordingly. The defective product/parts that can be replaced within the 48-hour window are as follow:

• Cracks, major scratches or dents
• Unwashable stains
• Defective motor function (Not being able to blend/activate)
• Defective Battery (Battery unable to charge)

Coverage:

• Motor Malfunction (Motor couldn't start even after sensor is working & battery is charged, after resetting)
• Battery Malfunction (Battery unable to charge)
• Sensor Malfunction (sensor lights not working even after charging)

Exclusions:

• Wear and tears, dents from use and/or ageing of materials.
• Damages caused by accident (including water damage), abuse, misuse, or misapplication
• Damages caused by improper maintenance
• Any product with Blendemm trademark removed or defaced
• Minor differences of the product from images posted on store and/or social media due to differences in screen/colour resolutions of different devices.
• Improper use of product, contact with animal or high impact accidents.
• Exposure to corrosive liquids/chemicals.
• Failure to follow aftercare instructions.
• Abuse, negligence, accident, fire or chemical damage and/or other causes beyond our control.

Limitations of Liability

We do not cover damages caused by improper use of Blendemm products as our manufacturer’s warranty only applies to defect in the product itself.

This includes:

• Death or personal injury caused by negligence; or
• False claims or fraudulent misrepresentations.

How To File For a Warranty Claim?

You may submit your warranty claims by submitting an email to warranty@blendemm.com.

Warranty claim must include clear pictures or videos to illustrate the defect. Blendemm reserves the right to reject the warranty claim if we believe that the warranty claim is fraudulent or made in bad faith.

Replacements will be covered until the end of the warranty period or 30 days upon receiving your warranty parts, whichever comes later.

We may or may not ask for the defective parts/items back and it will be at customer's cost.

Should there be any request for replacement parts out of warranty (expired or not covered under our stipulated manufacturer’s warranty), the customer will have to pay for the replacement including the handling & shipping costs.